Work History

WORK HISTORY, Rick Bateman

Rick Bateman Consulting, Consulting Company, Consultant and Owner, Jan 2013– Present

  • Microsoft Access database design, development and maintenance for local small businesses and non-profits

Priority Automation Inc., Oracle web application developers. Twenty staff.

Director of Operations, September 2010 – July 2011

  • Responsible for human resources, facilities management and general office management
  • Member of  executive team responsible for leading strategic and marketing planning and implementation

Selected Achievements

  • Managed implementation of corporate strategic plan and marketing plan
  • Wrote all marketing materials including press releases, trade show materials, training materials and web content
  • Supervised training of new bookkeeper/office manager
  • Oversaw staff responsible for website (Liferay Portal) development and customization
  • Coordinated all aspects of trade show attendance in the U.S.
  • Responsible for facilities management

HeavyLifters Network Ltd., iPhone app developers. Five staff.
(Owned by Priority Automation above.)

Director of Operations, February 2010 – July 2011

  • Member of  executive team responsible for leading strategic and marketing planning and implementation
  • Wrote all marketing materials including press releases, trade show materials, training materials and web content
  • Direct reports included the bookkeeper, web developer, graphic designer, video producer and community manager.
  • Responsible for human resources

Selected Achievements

  • Managed implementation of corporate strategic plan and marketing plan
  • Wrote all marketing materials including press releases, trade show materials, training materials and web content (five sites)
  • Managed production of iPhone app design and development
  • Proposed, trained and managed community manager responsible for maintaining our social media presence (Linkedin, Facebook, Twitter, Youtube and video blog)

Etraffic Solutions Inc., eLearning company. 50 staff.

Vice President, Operations & Human Resources, September 2005 – January 2010

  • Direct reports included senior staff or managers from systems, design, software development and project management departments
  • Responsible for all aspects of HR including pay and benefits
  • Responsible for all network and desktop systems, furnishings and facilities management

Selected Achievements

  • Responsible for installation and maintenance of server clusters in Victoria (two clusters), Vancouver (eight servers) and Florida all requiring Tier One performance and security (student data)
  • Coordinated building of several new offices; built and equipped a new video recording studio; moved entire office to new building
  • Wrote HR policy manual for staff and a separate one for management
  • Developed instruments and processes for all HR initiatives from scratch including job descriptions, performance reviews, recruitment initiatives and retention programs
  • Implemented Object Oriented development methodology where no methodology was previously in place and all code developed previously had been procedural
  • Designed and implemented supply chains for our ecommerce site

Etraffic Solutions, eLearning company, Manager, Corporate Projects, January 2005 – September 2005

  • Responsible for all internal and client projects

Selected Achievements

  • Implemented Project Management Office based on Project Management Institute (PMI) guidelines; brought projects from design, software development and content development under one roof
  • Hired Project Management Professional (PMP) in place as a direct report to me and aligned six project coordinators with a variety of portfolios reporting to her
  • Hired QA/testing person
  • Implemented MS Project as corporate standard and implemented a variety of web and paper based interdepartmental processes and forms.

Camosun College, Public Educational Institution

Instructor (contract), September 2002 – March 2005

  • Delivered two year Database Developer Certificate program (9 courses)
  • Delivered two year Web Design Certificate program (8 courses)
  • Designed and delivered Adobe Acrobat PDF course
  • Designed and delivered Search Engine Optimization course
  • Taught an average of twelve hours per week in addition to full time executive job

Etraffic Solutions Inc., eLearning company

Internet Marketing Specialist, May 2003 – January 2005

  • Search engine optimization for multiple company and client sites
  • Manage production and dissemination of four email newsletters with readerships in the thousands
  • Write and disseminate all press releases North America wide
  • Execute reciprocal links campaigns
  • Execute email marketing campaigns with lists from 1k to 100k recipients
  • Implement a variety of site enhancements and strategies designed to drive traffic to company sites

About.com (Web Content Portal), Content Manager (Contract), May 2000 – October 2001

  • Developed and maintained site for About.com, world’s fifth most popular web portal
  • Created over 300 web pages of content
  • Managed content of site using web based content management tools
  • Managed search engine optimization of site through on-going About.com training
  • Coordinated content creation and management under corporate initiatives with other About.com sites.

EDS Advanced Solutions Inc. (Now HP)

IT Recruitment Consultant (Contract), May 2000 – September 2000

  • Performed business analysis audit of existing recruitment and retention program including creation of a questionnaire, workflow modeling, and interviews with key management
  • Researched recruitment and retention practices within the company and its competitors
  • Developed recruitment strategy utilizing advertising, public relations, and internet channels
  • Developed detailed skills inventory document for candidates
  • Wrote and submitted advertisements to advertising agencies
  • Created, documented, and implemented public relations plan
  • Wrote recruitment program manual

HeavyLifters Inc., Business Representative, October 1998 – April 2000

  • Responsible for business development and recruitment of time and material based contracts
  • Provided market research, analysis, planning, and implementation services for all new initiatives under consideration by executive
  • Facilitated and assisted in selection of plan and options of group medical and dental plans
  • Participated in all hiring interviews

CTC Computer Tech Consulting Ltd. , Manager, March 1997 – October 1998

  • Responsible for all business development, recruitment, and contract management on Vancouver Island for Western Canadian IT recruiting firm
  • Placements made on both contract and permanent basis
  • Initiated and maintained ongoing account management and customer relations with all provincial government ministries, federal and municipal governments, multinational consulting companies and local private companies
  • Performed up to 35 cold calls per day to potential clients and candidates
  • Recruited, selected, trained, and managed performance of staff
  • Maintained on-going research towards finding new clients or candidates, negotiated compensation for all contractors

Northwest Internet Solutions, Managing Partner, January 1996 – March 1997

  • Coordinated finance, operations, sales and marketing for six partner electronic publishing company with contracts for CD-ROM, kiosk and website production in both private and public sector markets
  • Managed all sales, marketing, and production of internet services

BC Systems Corporation, January 1986 – December 1995

Marketing Specialist, Electronic Publishing Services , 1994 – 1996

• participated in business case analysis, project planning, and proposal teams

• developed communication plans by analyzing client needs, goals, and systems

• wrote proposals and marketing material

• developed web sites for corporation clients

Senior Business Representative, 1992 – 1994

• provided project management services to clients

• investigated and manage customer business and technical problems

• responsible for establishing and maintaining excellent customer relations with several government ministries.

• member voice services fraud committee

Customer Service Specialist, 1986 – 1992

• provided analysis, project management, and implementation for ministry call centers

• selected, trained, and supervised staff at multiple ministry call centers

• participated in employee relations issues management

Fields Stores,
System Administrator, 1982 – 1986

  • Operated mainframe computer and all peripherals for national retail chain.


EDUCATION

Certified Scrum Master , Scrum Alliance, 2011

Database Developer Program , Camosun College

2004 – 2005 (two years part time)

Web Design Program , Camosun College

2002 – 2003 (two years part time)

Application Management of Information Technology Program

University Of Victoria 2001 (one year full time)

Control Data Institute

Mainframe Computer System Operations, 1982